Returns
BRISA, we are committed to ensuring your satisfaction with our premium abayas and fabric perfumes. Please read our exchange policy carefully:
1. Exchange Policy Details
• Exchanges are allowed for unused, unworn, and unaltered items within 7 days of delivery.
• Fabric perfumes must be unopened, unused, and in their original packaging.
2. How to Request an Exchange
• Contact our customer support team via email or WhatsApp with your order number and reason for the exchange.
• Once your exchange request is approved, you will receive further instructions.
3. Shipping for Exchanges
• Customers are responsible for the shipping costs of returning the item unless it was defective or incorrect.
• We recommend using a trackable shipping service to ensure we receive the item.
4. Non-Exchangeable Items
• Fabric perfumes or abayas that show signs of use, alteration, or damage.
• Items marked as final sale or clearance.
Important Note:
• No Returns Policy: Due to hygiene and quality assurance, we do not accept returns under any circumstances.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us within 24 hours of receiving your order with clear photos for verification.
1. Exchange Policy Details
• Exchanges are allowed for unused, unworn, and unaltered items within 7 days of delivery.
• Fabric perfumes must be unopened, unused, and in their original packaging.
2. How to Request an Exchange
• Contact our customer support team via email or WhatsApp with your order number and reason for the exchange.
• Once your exchange request is approved, you will receive further instructions.
3. Shipping for Exchanges
• Customers are responsible for the shipping costs of returning the item unless it was defective or incorrect.
• We recommend using a trackable shipping service to ensure we receive the item.
4. Non-Exchangeable Items
• Fabric perfumes or abayas that show signs of use, alteration, or damage.
• Items marked as final sale or clearance.
Important Note:
• No Returns Policy: Due to hygiene and quality assurance, we do not accept returns under any circumstances.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us within 24 hours of receiving your order with clear photos for verification.
